Shipping Charges & Delivery Times

Coronavirus Notice:

Dear Customers,

We are still operating as normal according to our standard delivery times below.

In case of any issues with specific orders, our customer service team will be in contact directly. All emails will still be personally responded to within our maximum 48 hour response time.

ROYAL MAIL UPDATE 6th April 2020 - Please note that until further notice we are unable to offer Royal Mail service options to the following countries: Albania, Cuba, Sri Lanka,Taiwan,New Zealand,Kuwait,Philippines,South Africa,South Korea. DHL Courier options remain open. If you have any questions then please contact us on sales@subside.co.uk

We will notify you as soon as possible should there be any change in circumstances.

Keep safe & stay healthy.

Your Subside Sports team

All orders are shipped directly from our hub in the UK. We strive to process and ship your order within 3-4 business days of receiving your order, however, order processing time is dependent upon several factors:

1. Processing time may vary depending on the time of year. Please allow slightly longer during the Holiday Season.
2. Please allow an additional 3-5 days for orders including printing and/or patches. While most lettering is held in stock, occasionally it will be necessary for us to special order lettering to complete your personalized order, which can take considerably longer.
3. Please also note that on occasion stock must be sourced from our branch in Germany. In such cases, please allow an additional 3-5 days to complete your order. Having the ability to draw stock from multiple warehouses gives our customers access to the widest ranges of soccer merchandise worldwide.
4. Items made by the Dutch manufacturer COPA are special order. Please allow an additional 2 weeks for orders including items made by COPA Classics.

Shipping rates are computed based on the order total as follows:

Any additional duties/fees levied by customs for import clearance into the destination country are the responsibility of the recipient. Subside Sports has no control over these charges and cannot predict what they may be.

All orders sent via Royal Mail are transferred for final delivery to the domestic postal service in the destination country: the US Postal Service in the United States, Canada Post in Canada, Correos de México in Mexico, etc. US and Canadian customers please allow 1-2 weeks for delivery once your order has been shipped. Shipments to Mexico can take up to 4-5 weeks. When your order ships you'll receive an automated notification email that will include a tracking number. US orders may be tracked www.royalmail.com and subsequently at www.usps.com. Canadian orders are trackable at www.royalmail.com and subsequently at www.canadapost.ca. Mexican orders are trackable at www.royalmail.com and then at www.correosdemexico.gob.mx.