We hope that you will be happy with your purchase but should you wish to return or exchange an item please follow the instructions below.

Please inform us, either by email or by phone, of any item you intend to return within 5 days after taking delivery. Returns must be made within 28 days after taking delivery. All items must be returned with all outer packaging and labels intact and be in the exact condition in which they were received. Please include a copy of your sales receipt or commercial invoice, or a note indicating the order number with all returns. Please also note on the invoice the reason for return and whether you are requesting a refund or an exchange. Returns will be assessed upon receipt.

Every effort it made to ensure goods bought from Subside Sports are of excellent manufacturing quality. Should there be an issue with quality, Subside Sports reserve the right to return the item to the original manufacturer for inspection before deciding relevant action.

If a returned item is found to be non-faulty, correct, and of the correct size, Subside Sports will not accept any costs involved in returning the item. If an exchange item is to be sent, the customer will be responsible for the shipping cost on the exchange item as determined by value in our shipping rate chart. In the event that an exchange is requested but not available a refund will be issued. If a refund is to be issued, it will be in the amount of the purchase price of the returned item. It will not include the original shipping charge for the order.

If a returned item is found to be faulty, incorrect, or of the incorrect size, return postage will be refunded upon receipt, up to a maximum of $9.00 US Dollars. If an exchange item is to be sent, the customer will not be responsible for the shipping charge on the exchange item. In the event that an exchange is requested but not available a refund will be issued. If a refund is to be issued, it will be in the amount of the purchase price of the returned item. It will only include the original shipping charge for the order if the faulty, incorrect, or incorrect size item was the only item in the original order, or if other items not returned from the order totaled less than 10% of the order's value.